CompTIA Updated 220-1102 Exam Questions and Answers by angel

Time Machine is the built-in backup feature for macOS that allows users to back up their system automatically. It continuously backs up everything on the Mac, including files, applications, system files, and settings, allowing users to restore their system to a previous state if needed. Time Machine operates by creating hourly backups for the past 24 hours, daily backups for the past month, and weekly backups for all previous months. Other options like "Mission Control" help in organizing windows, while "System Restore" is a feature more common in Windows operating systems, not macOS.

References:

Apple Support: Use Time Machine to back up or restore your Mac

CompTIA A+ Study Guide - Backup and Recovery Concepts in macOS​ (Whizlabs)

Comprehensive and Detailed In-Depth Explanation:If a new security policy disrupts an essential application, the best course of action is to request a policy exception while a permanent solution is developed. This allows the application to function while ensuring compliance with company security policies.

B. Reinstall the affected software using local administrative rights for each computer – Incorrect. If the security policy is blocking the application, reinstalling it will not resolve the issue.

C. Remove the new security settings and change administrative accounts – Incorrect. Altering security settings without approval could violate company policies and create security risks.

D. Research and procure a replacement application – Incorrect. While replacing the application may be an option, it is not an immediate solution to restoring functionality.

Detailed Explanation with Core 2 References:The default gateway directs network traffic to external networks. If the traffic is still going to the old firewall, updating the gateway setting will redirect it to the new firewall. This task is part of network configuration management covered in Core 2 (Core 2 Objective 2.5)​.

When a customer is having difficulty accessing the company’s website, the technician should first document the issue in the company’s ticketing system. This step ensures that the problem is officially logged, which allows for proper tracking, prioritization, and assignment to the appropriate personnel if needed. Recording the details helps in maintaining a record of the issue and the troubleshooting steps taken, which is useful for future reference and analysis.

A. Ask the customer for their log-in credentials. This is not appropriate as it breaches security protocols and is not the first step in troubleshooting.

B. Check the company's internal knowledge base for solutions. While useful, this step comes after the issue has been documented.

C. Refer the customer to a more experienced technician. This might be necessary later, but initially, the issue should be documented.

References:

CompTIA A+ Core 2 (220-1102) Exam Objectives, Section 4.1: Documentation and support systems, including the use of ticketing systems for tracking incidents​​.