CompTIA Updated 220-1102 Exam Questions and Answers by cassandra

RDP stands for Remote Desktop Protocol and it is a protocol that allows a user to remotely access and control another computer over a network. A technician can use RDP to assist a user who is in a different building but on the same network by connecting to the user’s computer and viewing their screen, keyboard, and mouse. AAA, SSH, and VPN are not protocols that can be used to assist a user with a program feature.

Terminal is an application that allows access to the command line in macOS. The command line is an interface that allows users to interact with the operating system and perform various tasks by typing commands and arguments. Terminal can be used to launch programs, manage files and folders, configure settings, troubleshoot issues, and run scripts in macOS. PsExec, command.com, and CMD are not applications that allow access to the command line in macOS.

DNS (domain name system) is a protocol that translates domain names to IP addresses. If the computer has an incorrect DNS address assigned, it will not be able to resolve the domain names of web-based applications and access them. A firewall, a VLAN (virtual local area network) and a browser cache are not the most likely reasons for the issue, since the computer can ping known IP addresses on the internet and receive a response. Verified References: https://www.comptia.org/blog/what-is-dns https://www.comptia.org/certifications/a

EFS (Encrypting File System) is a feature that allows a user to encrypt a single folder or file on a Windows PC. It uses a public key encryption system to protect the data from unauthorized access. FAT32 and exFAT are file system formats that do not support encryption. BitLocker is a feature that encrypts the entire drive, not a single folder or file. Verified References: https://www.comptia.org/blog/what-is-efs https://www.comptia.org/certifications/a