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ITIL 4 ITIL 4 Foundation Exam

ITIL 4 Foundation Exam

Last Update Jul 12, 2025
Total Questions : 542

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Questions 2

Which is part of service provision?

Options:

A.  

The management of resources configured to deliver the service

B.  

The management of resources needed to consume the service

C.  

The grouping of one or more services based on one or more products

D.  

The joint activities performed to ensure continual value co-creation

Discussion 0
Questions 3

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Options:

A.  

As an event

B.  

As a problem

C.  

As a service request

D.  

As a change request

Discussion 0
Questions 4

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Options:

A.  

Immediate escalation

B.  

Specialist teams

C.  

A separate process

D.  

Third party support

Discussion 0
Questions 5

Which practice owns and manages issues, queries and requests from users?

Options:

A.  

Service desk

B.  

Problem management

C.  

Incident management

D.  

Change control

Discussion 0
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