Expert Answers to ITIL Exam ITIL-4-Foundation Questions

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ITIL 4 ITIL 4 Foundation Exam

ITIL 4 Foundation Exam

Last Update Sep 15, 2025
Total Questions : 542

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Questions 2

What MAIN factors are considered to assess the priority of an incident?

Options:

The urgency and impact

The impact and complexity

The cost and urgency

The complexity and cost

Discussion 0

Questions 3

Which is one of the five aspects of service design?

Options:

Management information systems and tools

Risk analysis and management approach

Management policy for business case creation

Corporate governance and policy

Discussion 0

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Questions 4

Which is included in the purpose of the ‘deliver and support’ value chain activity?

Options:

Meeting stakeholder expectations for time to market

Understanding the organization’s service vision

Understanding stakeholder needs

Providing services to agreed specifications

Discussion 0

Questions 5

What does the 'service request management' practice depend on for maximum efficiency?

Options:

Self-service tools