Expert Answers to ITIL Exam ITIL-4-Foundation Questions

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ITIL 4 ITIL 4 Foundation Exam

ITIL 4 Foundation Exam

Last Update Jun 14, 2025
Total Questions : 542

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Questions 2

Which is part of service provision?

Options:

The management of resources configured to deliver the service

The management of resources needed to consume the service

The grouping of one or more services based on one or more products

The joint activities performed to ensure continual value co-creation

Discussion 0

Questions 3

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Options:

As an event

As a problem

As a service request

As a change request

Discussion 0

Questions 4

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Options:

Immediate escalation

Specialist teams

A separate process

Third party support

Discussion 0

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Questions 5

Which practice owns and manages issues, queries and requests from users?

Options:

Service desk

Problem management

Incident management

Change control

Discussion 0

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