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ITIL 4 ITIL 4 Foundation Exam

ITIL 4 Foundation Exam

Last Update Nov 7, 2025
Total Questions : 542

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Questions 2

What MAIN factors are considered to assess the priority of an incident?

Options:

A.  

The urgency and impact

B.  

The impact and complexity

C.  

The cost and urgency

D.  

The complexity and cost

Discussion 0
Questions 3

Which is one of the five aspects of service design?

Options:

A.  

Management information systems and tools

B.  

Risk analysis and management approach

C.  

Management policy for business case creation

D.  

Corporate governance and policy

Discussion 0
Questions 4

Which is included in the purpose of the ‘deliver and support’ value chain activity?

Options:

A.  

Meeting stakeholder expectations for time to market

B.  

Understanding the organization’s service vision

C.  

Understanding stakeholder needs

D.  

Providing services to agreed specifications

Discussion 0
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Questions 5

What does the 'service request management' practice depend on for maximum efficiency?

Options:

A.  

Self-service tools

B.  

Compliments and complaints

C.  

Processes and procedures

D.  

Incident management

Discussion 0
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