Expert Answers to ITIL Exam ITIL-4-Foundation Questions

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ITIL 4 ITIL 4 Foundation Exam

ITIL 4 Foundation Exam

Last Update Oct 16, 2026
Total Questions : 119

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Questions 2

How is a continual improvement register used?

Options:

To record requests for provision of a resource or service

To provide a structured approach to implementing improvements

To organize past, present, and future improvement ideas

To authorize changes to implement improvement initiatives

Discussion 0

Questions 3

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

Options:

Incident management

Service level management

Service request management

Change enablement

Discussion 0

Questions 4

Which component is focused on the activities needed by an organization to help it co-create value?

Options:

Service value chain

Continual improvement

Guiding principle

Practices

Discussion 0

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Questions 5

Which statement about the inputs and outputs of the value chain activities is CORRECT?

Options:

Inputs and outputs are fixed for each value chain activity

Some value chain activities only have inputs, whereas others only have outputs

The organization's governance will determine the inputs and outputs of each value chain activity