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ITIL 4 ITIL 4 Foundation Exam

ITIL 4 Foundation Exam

Last Update Sep 3, 2026
Total Questions : 119

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Questions 2

How is a continual improvement register used?

Options:

A.  

To record requests for provision of a resource or service

B.  

To provide a structured approach to implementing improvements

C.  

To organize past, present, and future improvement ideas

D.  

To authorize changes to implement improvement initiatives

Discussion 0
Questions 3

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

Options:

A.  

Incident management

B.  

Service level management

C.  

Service request management

D.  

Change enablement

Discussion 0
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Questions 4

Which component is focused on the activities needed by an organization to help it co-create value?

Options:

A.  

Service value chain

B.  

Continual improvement

C.  

Guiding principle

D.  

Practices

Discussion 0
Questions 5

Which statement about the inputs and outputs of the value chain activities is CORRECT?

Options:

A.  

Inputs and outputs are fixed for each value chain activity

B.  

Some value chain activities only have inputs, whereas others only have outputs

C.  

The organization's governance will determine the inputs and outputs of each value chain activity

D.  

Each value chain activity receives inputs and provides outputs

Discussion 0
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