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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by rogan

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: rogan
Question 40

Which is intended to help an organization adopt and adapt ITIL guidance?

Options:

A.

The four dimensions of service

B.

Practices

C.

The service value chain

D.

The guiding principles

Discussion
Question 41

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

Options:

A.

Problem management

B.

Incident management

C.

Deployment management

D.

Supplier management

Discussion
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Question 42

Which practice is most likely to benefit from the use of chatbots?

Options:

A.

Service level management

B.

Change enablement

C.

Continual improvement

D.

Service desk

Discussion
Question 43

Which statement about service offerings is CORRECT?

Options:

A.

The same product can be used as a basis for more than one service offering

B.

Service offerings include the transfer of goods from the consumer to the prowler

C.

Service offerings describe how providers and consumers cooperate to co-create value

D.

Each service should be described to consumers as a single service offering

Discussion
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