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ITIL 4 Managing Professional ITIL 4 Specialist: Monitor, Support, FulfilExam

ITIL 4 Specialist: Monitor, Support, FulfilExam

Last Update Feb 8, 2025
Total Questions : 166

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Questions 2

What challenge is associated with user-to-technology interactions?

Options:

A.  

Unstructured information

B.  

Limited applicability to complicated and complex situations

C.  

Subjective attitudes and emotions

D.  

Limited scalability

Discussion 0
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Questions 3

In which step of the 'incident handling and resolution' process does the service desk agent confirm that the user query refers to an incident?

Options:

A.  

Incident classification

B.  

Incident detection

C.  

Incident registration

D.  

Incident diagnosis

Discussion 0
Questions 4

Which statement about the third-parties role in incident management is CORRECT?

Options:

A.  

Third parties should be excluded from incident management activities

B.  

Incident models should define third parties' involvement in incident management

C.  

Incident management activities should be delegated to third parties as much as possible

D.  

Interactions with third parties during incident management should be formalized as much as possible

Discussion 0
Questions 5

What should a service provider do when human resources to establish problem modes are not available?

Options:

A.  

Consider using a third-party consulting service to help develop problem models

B.  

Postphone problem management activities until the resources are available

C.  

Delegate creation or problem models to a problem coordinator

D.  

Create a single problem model to be used for managing all problems

Discussion 0

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