Expert Answers to ITIL Exam ITIL-4-Specialist-Monitor-Support-Fulfil Questions

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ITIL 4 Managing Professional ITIL 4 Specialist: Monitor, Support, FulfilExam

ITIL 4 Specialist: Monitor, Support, FulfilExam

Last Update Jun 30, 2025
Total Questions : 166

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Questions 2

What challenge is associated with user-to-technology interactions?

Options:

Unstructured information

Limited applicability to complicated and complex situations

Subjective attitudes and emotions

Limited scalability

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Questions 3

In which step of the 'incident handling and resolution' process does the service desk agent confirm that the user query refers to an incident?

Options:

Incident classification