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ITIL Updated ITIL-4-Specialist-Monitor-Support-Fulfil Exam Questions and Answers by hughie

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ITIL ITIL-4-Specialist-Monitor-Support-Fulfil Exam Overview :

Exam Name: ITIL 4 Specialist: Monitor, Support, FulfilExam
Exam Code: ITIL-4-Specialist-Monitor-Support-Fulfil Dumps
Vendor: ITIL Certification: ITIL 4 Managing Professional
Questions: 166 Q&A's Shared By: hughie
Question 40

A service provider is implementing a new powerful survey management system. How can service desk practice benefit from it?

Options:

A.

The system will help to manage user query records

B.

The system will help to collect user feedback

C.

The system will help to report the practice performance

D.

The system will help to integrate service desk into value streams

Discussion
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Question 41

What is usually included in a problem record when it is created, for both reactive and proactive problem identification?

Options:

A.

Problem workaround

B.

Incidents requiring a root cause analysis

C.

Associated configuration items

D.

Problem solution

Discussion
Question 42

How can partners and suppliers support the service desk practice?

Options:

A.

By providing change enablement tools

B.

By providing trained resources to work in service desk teams

C.

By outsourcing the development of II services

D.

By providing consultancy on how to customize the IT services

Discussion
Question 43

An organization is designing a value stream for onboarding users. At which step in value stream mapping should the involvement of the service desk practice be identified?

Options:

A.

Identify the scope of the value stream analysis

B.

Create a 'to be' value stream map

C.

Reflect on the value stream map

D.

Define the purpose of the value stream

Discussion
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