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ITIL 4 Specialist: High-velocity IT Exam

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24-Sep-2024
Oscar -
I had today my ITIL-4-Specialist-High-velocity-IT exam in Belgium. The questions were easy as I have prepared them from your dump. I passed the exam!
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10-Sep-2024
Lilly -
I found that all the questions on the actual exam were very similar to the questions provided in the dumps and practice tests, which allowed me to feel confident and prepared going into the exam.
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9-Sep-2024
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20-Aug-2024
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12-Sep-2024
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7-Sep-2024
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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Questions 1

A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

Options:

A.  

Identify ways to improve service levels, and discuss the cost of these improvements with the customers

B.  

Focus on technical excellence to further improve services

C.  

Analyze customer feedback to understand and address unmet expectations

D.  

Provide additional training to customers on using the service