Itil edusum itil 4 Managing Professional Changed Itil-4-specialist-high-velocity-it Questions by Solomon q67 vce pdf

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Exam Name:	ITIL 4 Specialist: High-velocity IT Exam
Exam Code:	ITIL-4-Specialist-High-velocity-IT Dumps
Vendor:	ITIL	Certification:	ITIL 4 Managing Professional
Questions:	96 Q&A's	Shared By:	solomon

Question 8

Which statement about the reporting of service outcomes and performance is CORRECT?

Options:

IT component scorecards should be mapped to service provider outcomes

Customer satisfaction feedback should be mapped to service provider outcomes

Service performance metrics should be mapped to customer outcomes

Return on investment (ROI) should be mapped to customer outcomes

Discussion

Question 9

A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.

Which step should the team complete LAST?

Options:

Define requirements for configuring the product

Analyze the costs of implementing the product

Identify the technical compatibility of the product

Evaluate user feedback on product prototypes

Discussion

Question 10

An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.

Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

Options:

Monitoring service availability

Analyzing patterns of business activity

Implementing resource optimization tools

Creating new service level agreements

Discussion

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Question 11

Which is a valid description of the priorities when using agile development methods?

Options:

Responding to changes over following a plan

Following a fixed schedule over flexibility

Prioritizing documentation over adaptability

Maintaining strict guidelines over innovation

Discussion

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