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ITIL 4 Managing Professional ITIL 4 Specialist: High-velocity IT (HVIT) Exam

ITIL 4 Specialist: High-velocity IT (HVIT) Exam

Last Update May 22, 2026
Total Questions : 40

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Questions 2

Which statement about high-velocity IT is CORRECT?

Options:

A.  

The required velocity should be based on the nature of an organization

B.  

Levels of utility or warranty might have to be sacrificed for higher velocity

C.  

Organizations should assign a high priority to high-velocity transformations

D.  

Moving to a high-velocity way of working will reduce costs and risks

Discussion 0
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Questions 3

What does a digital organization have to do to create or maintain a competitive advantage?

Options:

A.  

Use digital products to automate interactions with consumers

B.  

Deliver innovative new products and services quickly and reliably

C.  

Provide multiple, integrated support channels for products and services

D.  

Change how the IT function develops products and services

Discussion 0
Questions 4

Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.

Which is the BEST improvement approach?

Options:

A.  

Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions

B.  

Integrate the communication channels to enable the sharing of information and consistent support across channels

C.  

Improve user training so that they provide all the information that is needed whenever they contact the service desk

D.  

Create separate channels for incidents and requests so that issues affecting customers can be prioritized, tracked more effectively, and resolved without being lost among routine service requests

Discussion 0
Questions 5

A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.

Which approach is BEST?

Options:

A.  

Suspend the staff involved until the investigation is complete

B.  

Conduct a blameless post-mortem focused on learning

C.  

Limit the review to technical logs only

D.  

Escalate the issue directly to supplier management

Discussion 0
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