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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Questions 1

A moment of truth is best described as:

Options:

A.  

The moment the agreement is signed as part of the offer phase.

B.  

The renewal of the contract when a deadline has been set.

C.  

A key touchpoint in which the user changes its impression of the service.

D.  

The moment when mutual readiness is assessed.