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ITIL 4 Managing Professional ITIL 4 Managing Professional Transition Exam

ITIL 4 Managing Professional Transition Exam

Last Update Sep 12, 2026
Total Questions : 96

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Questions 2

An organization is implementing new technology that will significantly improve how they interact with their customers.

Which term BEST describes this situation?

Options:

Digital organization

High velocity IT

Digital transformation

IT transformation

Discussion 0

Questions 3

What is used as a tool to help define and measure performance?

Options:

A service level agreement

A continual improvement register

An incident record

A change schedule

Discussion 0

Questions 4

What is MOST LIKELY to be handled as a service request?

Options:

Managing an interruption to a service

An emergency change to apply a security patch

The implementation of a workaround

Providing a virtual server for a development team

Discussion 0

Questions 5

What is the MOST LIKELY reason that incident management would need a temporary team to work together?

Options:

To escalate an incident to a supplier or partner

So users can resolve their own incidents with self-help

To resolve a complex or major incident

So customers and users are provided with timely updates

Discussion 0

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