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ITIL 4 Managing Professional ITIL 4 Managing Professional Transition Exam

ITIL 4 Managing Professional Transition Exam

Last Update Feb 8, 2025
Total Questions : 61

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Questions 2

An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?

Options:

A.  

Collect customer experience and service level metrics

B.  

Use feedback from service reviews to assess value realization

C.  

Gather customer service performance metrics and map to SLAs

D.  

Conduct satisfaction surveys after service interactions

Discussion 0
Questions 3

An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.

Which communication principle are they applying?

Options:

A.  

Communication is a two-way process

B.  

We are all communicating all the time

C.  

Timing and frequency matter

D.  

There is no single method of communicating

Discussion 0
Questions 4

Which statement is CORRECT when considering a transformation to high velocity IT?

Options:

A.  

All organizations benefit from high velocity

B.  

High performance is usually part of the change

C.  

High-velocity IT should be applied throughout the organization

D.  

Customer-facing systems should be excluded from the change

Discussion 0
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Questions 5

Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

Options:

A.  

Organizational structure

B.  

Employee satisfaction measurement

C.  

Working to a customer oriented mindset

D.  

The value of positive communications

Discussion 0

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