ITIL 4 Managing Professional Transition Exam
Last Update Nov 15, 2025
Total Questions : 61
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An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?
Which statement is CORRECT when considering a transformation to high velocity IT?
Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?
TESTED 15 Nov 2025
