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ITIL Updated ITIL-4-Transition Exam Questions and Answers by asiyah

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ITIL ITIL-4-Transition Exam Overview :

Exam Name: ITIL 4 Managing Professional Transition Exam
Exam Code: ITIL-4-Transition Dumps
Vendor: ITIL Certification: ITIL 4 Managing Professional
Questions: 96 Q&A's Shared By: asiyah
Question 20

Which practice requires skills such as empathy and emotional intelligence?

Options:

A.

Service desk

B.

Continual improvement

C.

Problem management

D.

Service request management

Discussion
Question 21

Which of the following statements about 'outcomes' is TRUE?

Options:

A.

The delivery of products to a stakeholder is enabled by outcomes

B.

The level of expenses regarding a technology for a service is defined by an outcome

C.

An outcome depends on at least one output to deliver a result

D.

Outcomes provide assurance to stakeholders regarding the performance of a service

Discussion
Question 22

What is MOST LIKELY to be handled as a service request?

Options:

A.

Managing an interruption to a service

B.

An emergency change to apply a security patch

C.

The implementation of a workaround

D.

Providing a virtual server for a development team

Discussion
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Question 23

What is the MOST LIKELY reason that incident management would need a temporary team to work together?

Options:

A.

To escalate an incident to a supplier or partner

B.

So users can resolve their own incidents with self-help

C.

To resolve a complex or major incident

D.

So customers and users are provided with timely updates

Discussion
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