ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) ITIL-DSV Exam Questions with Experts Answers Updated Recently

A.  

Differential charging

B.  

Cost

C.  

Cost plus

D.  

Market price

A.  

Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

B.  

Start by understanding the cost of procuring the service internally and externally, then ask internal and external service providers to complete a 'request for quotation1 documenting their preferred solution

C.  

Start by asking the internal service provider to develop the required skills, then use these newly developed skills to create and deliver the new service internally

D.  

Start by analysing and documenting the detailed service requirements, then ask external serviceproviders to respond to a 'request for information1 documenting how they would deliver to these requirements

A.  

The reduction in demand for support from the service provider

B.  

The creation of groups that can be used to provision services

C.  

Reduced collaboration between user organizations

D.  

Improved collaboration within the service provider organization

A.  

Instructing users to take their device to the service desk team when convenient

B.  

Using a self-service portal for the user to request the service desk to provide the update

C.  

Instructing the service desk to contact users when updates are available, and guiding them through the update procedure

D.  

Using a push method to check the user's device each time it is connected