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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by keziah

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	keziah

Question 12

Which statement about metrics is CORRECT?

Options:

A.

Process metrics can be used to measure end-to-end service performance

B.

Technology metrics can be used to measure component performance and availability

C.

Process metrics can be used to measure the utilization of a supplier’s network

D.

Technology metrics can be used to determine the overall health of a process

Discussion

Question 13

Which term describes the functionality offered by a service?

Options:

A.

cost

B.

Utility

C.

Warranty

D.

Risk

Discussion

Question 14

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

Options:

A.

Service offering

B.

Service provision

C.

Service relationship management

D.

Service consumption

Discussion

Question 15

What must always be done before an activity is automated?

Options:

A.

Check that the activity has already been optimized

B.

Check that suitable new technology has been purchased

C.

Ensure that DevOps has been successfully implemented

D.

Ensure the solution removes the need for human intervention

Discussion

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Alisha Jul 8, 2025

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Jakub Jul 29, 2025

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