Itil prepway itil 4 Itil-4-foundation Release Date by Lorena q402 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	lorena

Question 24

What is a definition of a service improvement plan (SIP)?

Options:

A formal plan to implement improvements to a customer’s business processes

An input from availability management to service level management, detailing the service design plan

A formal plan to implement improvements to a service or process

An input from financial management for IT services to service level management, detailing the budget plan

Discussion

Question 25

Which is the BEST example of an emergency change?

Options:

The implementation of a planned new release of a software application

A low-risk computer upgrade implemented as a service request

The implementation of a security patch to a critical software application

A scheduled major hardware and software implementation

Discussion

Question 26

In which step of the ‘continual improvement model’ is an improvement plan implemented?

Options:

What is the vision?

How do we get there?

Take action

Did we get there?

Discussion

Question 27

Which statement about the ‘change enablement’ practice is CORRECT?

Options:

Service requests are usually normal changes that can be implemented quickly without authorization

Emergency changes are changes that must be fully tested and fully documented prior to implementation

Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

Discussion

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