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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by siena

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 119 Q&A's Shared By: siena
Question 32

What is included in the purpose of the 'release management' practice?

Options:

A.

Authorizing changes to proceed

B.

Making new features available for use

C.

Moving new software to live environments

D.

Ensuring information about services is available

Discussion
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Question 33

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

Options:

A.

Service desk

B.

Supplier Management

C.

Service request management

D.

Service level management

Discussion
Question 34

Which is the definition of an IT asset?

Options:

A.

Any financially valuable component that contributes to a service

B.

Any request from a user that is a normal part of service delivery

C.

Any component that needs to be managed to deliver a service

D.

Any change of state that has significance for the management of a service

Discussion
Question 35

Which practice has a purpose that involves creating closer, more collaborative relationships?

Options:

A.

Suppler management

B.

Information security management

C.

Release management

D.

Service configuration management

Discussion
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