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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by siena

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: siena
Question 32

What is important for a ‘continual improvement register’ (CIR)?

Options:

A.

Improvement ideas are documented, assessed and prioritized

B.

Improvement ideas from many sources are kept in a single CIR

C.

Improvement ideas that are not being actioned immediately are removed from the CIR

D.

Improvement ideas are tested, funded and agreed

Discussion
Question 33

Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?

Options:

A.

Only add controls and metrics when they are needed

B.

Design controls and metrics first, then remove those not adding value

C.

Design controls and metrics and add them individually until all are implemented

D.

Only add controls and metrics that are required for compliance

Discussion
Question 34

Which statement about the 'service desk1 practice is CORRECT?

Options:

A.

It provides a link with stakeholders at strategic and tactical levels

B.

It carries out change assessment and authorization

C.

It investigates the cause of incidents

D.

It needs a practical understanding of the business processes

Discussion
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Question 35

Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

Options:

A.

Focus on value

B.

Collaborate and promote visibility

C.

Think and work holistically

D.

Keep it simple and practical

Discussion
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