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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by hayley

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	hayley

Question 20

How does categorization of incidents assist the 'incident management' practice?

Options:

A.

It determines the priority assigned to the incident

B.

It determines how the service provider is perceived

C.

It helps direct the incident to the correct support area

D.

It ensures that incidents are resolved in timescales agreed with the customer

Discussion

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Question 21

Which is an example of improving service utility using service management automation?

Options:

A.

Pre-determined routing of a service request

B.

Reducing the time to compile service data

C.

Monitoring service availability

D.

Faster resource allocation

Discussion

Question 22

Which practice needs people who understand complex systems and have creative and analytical skills?

Options:

A.

Change enablement

B.

Service level management

C.

Service request management

D.

Problem management

Discussion

Question 23

What does the 'service request management' practice depend on for maximum efficiency?

Options:

A.

Self-service tools

B.

Compliments and complaints

C.

Processes and procedures

D.

Incident management

Discussion

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