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ITIL 4 ITIL 4 Specialist: Business Relationship Management

ITIL 4 Specialist: Business Relationship Management

Last Update Apr 7, 2026
Total Questions : 40

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Questions 2

A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

Options:

A.  

Sponsor

B.  

Customer

C.  

User

D.  

Provider

Discussion 0
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Questions 3

What is the LOWEST level at which capability criteria related to practice automation is typically defined?

Options:

A.  

Level 1

B.  

Level 3

C.  

Level 4

D.  

Level 5

Discussion 0
Questions 4

An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.

What should this team do NEXT?

Options:

A.  

Proceed to Level 3.

B.  

Look for evidence of missing capabilities.

C.  

Identify evidence for every criterion that has been met.

D.  

Set the target capability level.

Discussion 0
Questions 5

Which is NOT an input to the ‘Managing business relationship journeys’ process?

Options:

A.  

Training materials

B.  

Roles and responsibilities

C.  

Business relationship models

D.  

Service portfolio

Discussion 0
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2026-02-15
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