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ITIL Updated ITIL-4-BRM Exam Questions and Answers by tate

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ITIL ITIL-4-BRM Exam Overview :

Exam Name: ITIL 4 Specialist: Business Relationship Management
Exam Code: ITIL-4-BRM Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 40 Q&A's Shared By: tate
Question 8

Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

Options:

A.

Each capability level contains the same number of criteria for each of the four dimensions

B.

Each capability level contains one or more criteria for each of the four dimensions

C.

Each capability criterion is linked to only one of the four dimensions

D.

Not all capability criteria have been mapped to one of the four dimensions

Discussion
Question 9

Which is an example of the ‘explore’ step of the service relationship journey?

Options:

A.

Checking a service provider's reviews online before contacting the organization

B.

Providing a service provider feedback about a desired new feature

C.

Downloading a trial version of a service provider's software offering

D.

Contacting a provider’s service desk for assistance using a product

Discussion
Question 10

The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?

Options:

A.

Level 2

B.

Level 3

C.

Level 4

D.

Level 5

Discussion
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Question 11

Which is an example of an approach to managing a business relationship in a clear domain?

Options:

A.

A business relationship manager is provided with a detailed set of instructions for gathering information about new customers

B.

A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest

C.

A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers

D.

A business relationship manager is provided high-level guidance for customer discussions

Discussion
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2025-04-25
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