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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by cassian

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: cassian
Question 152

Which is a use of a continual improvement register?

Options:

A.

Planning changes, assisting in communication, avoiding conflicts, and assigning resources

B.

Selecting the right method, model or technique for identifying improvements

C.

Tracking and managing improvement ideas from identification through to final action

D.

Describing the services designed to meet the needs of a consumer group

Discussion
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Question 153

What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

Options:

A.

Service level manager

B.

Service desk agent

C.

Change authority

D.

Problem analyst

Discussion
Question 154

Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?

Options:

A.

Understanding the organization’s vision

B.

Understanding stakeholder needs

C.

Meeting stakeholder expectations

D.

Ensuring service components are available

Discussion
Question 155

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

Options:

A.

Incident management

B.

Change enablement

C.

Service level management

D.

Continual improvement

Discussion
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