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Essential Skills for the Insurance Broker and Agent

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Essential Skills for the Insurance Broker and Agent Questions and Answers

Questions 1

An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

Options:

A.  

Review the policy wordings with the insured

B.  

Advise the insured to contact the ombudsperson

C.  

Provide expected settlement values to the insured

D.  

Connect the insured with their loss adjuster to discuss the claim