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Chartered Insurance Professional (CIP) Essential Skills for the Insurance Broker and Agent

Essential Skills for the Insurance Broker and Agent

Last Update Jul 16, 2026
Total Questions : 77

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Questions 2

What aspect of communication involves parties interpreting verbal and non-verbal cues?

Options:

A.  

Matching

B.  

Active listening

C.  

Building rapport

D.  

Passive exchange

Discussion 0
Questions 3

Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

Options:

A.  

Use close-ended questions with clients at all times

B.  

Ensure all communication with clients and insurers is done face-to-face

C.  

Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise

D.  

Recommend that clients consult with experts outside the insurance field if a situation calls for it

Discussion 0
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Questions 4

Which item would be insured under a personal articles floater?

Options:

A.  

Antique table

B.  

Leather sofa

C.  

Coffee machine

D.  

Stamp collection

Discussion 0
Questions 5

W & A Insurers Inc. has a capacity of $30 million for any single property risk. It also has a reinsurance agreement with Tri-insurance Inc. for an additional $40 million. A broker approaches W & A Insurers Inc. with a request to write a low-hazard $37 million liability risk. What is the insurer’s retention if it accepts and reinsures the risk?

Options:

A.  

$27 million

B.  

$30 million

C.  

$37 million

D.  

$40 million

Discussion 0

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