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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by august

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: august
Question 92

Which skill is an essential part of the 'service level management' practice?

Options:

A.

Problem analysis

B.

Technical knowledge

C.

Listening

D.

Diagnosis

Discussion
Question 93

What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

Options:

A.

Service management

B.

Continual improvement

C.

A service

D.

An IT asset

Discussion
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Question 94

Which statement about outcomes is CORRECT?

Options:

A.

Outcomes help service consumers achieve outputs

B.

Outcomes are one or more services that fulfil the needs of a service consumer

C.

Service providers help service consumers achieve outcomes

D.

Helping service consumers achieve outcomes reduces service provider costs

Discussion
Question 95

Which stakeholders co-create value in a service relationship?

Options:

A.

Investor and consumer

B.

Investor and supplier

C.

Consumer and provider

D.

Provider and supplier

Discussion
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