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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by august

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: august
Question 92

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

Options:

A.

information

B.

utility

C.

warranty

D.

costs

Discussion
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Question 93

Which ITIL guiding principle recommends using existing services, processes and tools when improving

services?

Options:

A.

Progress iteratively with feedback

B.

Keep is simple and practical

C.

Start where you are

D.

Focus on value

Discussion
Question 94

Which practice updates information relating to symptoms and business impact?

Options:

A.

Service level management

B.

Change control

C.

Service request management

D.

Incident management

Discussion
Question 95

What is described by the service value system?

Options:

A.

How to apply the systems approach of the guiding principle think and work holistically

B.

Services based on one or more products, designed to address needs of a target consumer group

C.

How all the components and activities of the organization work together as a system to enable value creation

D.

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

Discussion
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