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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by fabian

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: fabian
Question 96

Which dimension includes a workflow management system?

Options:

A.

Value streams and processes

B.

Partners and suppliers

C.

Information and technology

D.

Organizations and people

Discussion
Question 97

What helps diagnose and resolve a simple incident?

Options:

A.

Rapid escalation

B.

Formation of a temporary team

C.

The use of scripts

D.

Problem prioritization

Discussion
Kingsley
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Question 98

Identify the missing word in the following sentence.

A known error is a problem that has been [?] and has not been resolved.

Options:

A.

closed

B.

logged

C.

analysed

D.

escalated

Discussion
Question 99

Identify the missing word in the following sentence.

A change is defined as the addition, modification, or removal of anything that could have a direct or indirect

effect on [?].

Options:

A.

assets

B.

values

C.

elements

D.

services

Discussion
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