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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by adelina

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: adelina
Question 64

What should be done first when applying the 'focus on value' guiding principle?

Options:

A.

Identify all suppliers and partners involved in the service

B.

Determine the cost of providing the service

C.

Identify the outcomes that the service facilitates

D.

Determine who the service consumer is in each situation

Discussion
Question 65

Which role approves the cost of services?

Options:

A.

User

B.

Change authority

C.

Sponsor

D.

Customer

Discussion
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Question 66

What is a change schedule PRIMARILY used for?

Options:

A.

To help plan, authorize and schedule emergency changes

B.

To publish a list of service requests that users can select

C.

To ensure that a single change authority reviews every change

D.

To help plan changes, assist in communication and avoid conflicts

Discussion
Question 67

What can a service remove from the consumer and impose on the consumer?

Options:

A.

Utility

B.

Asset

C.

Cost

D.

Outcome

Discussion
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