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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by nusaybah

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	nusaybah

Question 128

How should an organization prioritize incidents?

Options:

A.

Ask the user for their preferred resolution timeframe.

B.

Assess the availability of the appropriate support team.

C.

Use an agreed classification which is based on the business impact of the incident.

D.

Create an order of incidents based on the dates and times when they were logged.

Discussion

Question 129

Which statement about output is correct?

Options:

A.

They consist of several outcomes.

B.

They capture customer demand for services

C.

They contribute to the achievement of outcomes

D.

They describes how the service performs.

Discussion

Question 130

Which two statements about the guiding principles are CORRECT?

1.The guiding principles support continual improvement

2.Each guiding principle applies to a selection of the available stakeholder groups

3.Organizations should decide which one of the guiding principles is relevant to them

4.Organizations should consider how the guiding principles interact with each other

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Discussion

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Question 131

What is the MAIN benefit of 'problem management'?

Options:

A.

Restoring normal service as quickly as possible

B.

Reducing the number and impact of incidents

C.

Maximizing the number of successful changes

D.

Managing workarounds and known errors

Discussion

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