Itil certkiller itil 4 Itil-4-foundation Syllabus Exam Questions Answers by Kaya q252 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	kaya

Question 72

Which statement about IT service management is CORRECT?

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Options:

It is performed by customers using a mix of IT systems, services and processes

It is performed by IT service providers using a mix of suppliers and their products

It is performed by the service desk using a mix of people, process and technology

It is performed by IT service providers using a mix of people, process and technology

Discussion

Question 73

What is the purpose of the ‘incident management’ practice?

Options:

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

To capture demand for incident resolution and service requests

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

To support the agreed service quality by effective handling of all agreed user-initiated service requests

Discussion

Question 74

Which helps to manage an incident when it is unclear which support team should be working on the incident?

Options:

Disaster recovery plans

Swarming

Target resolution times

Self-help

Discussion

Question 75

Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?

Options:

Only add controls and metrics when they are needed

Design controls and metrics first, then remove those not adding value

Design controls and metrics and add them individually until all are implemented

Only add controls and metrics that are required for compliance

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