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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by kaya

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: kaya
Question 72

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

Options:

A.

Service request management

B.

Service configuration management

C.

Deployment management

D.

Change enablement

Discussion
Question 73

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

Options:

A.

Service desk

B.

Continual improvement

C.

Problem management

D.

Incident management

Discussion
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Question 74

Which is the addition, modification or removal of anything that could have an effect on services?

Options:

A.

A change

B.

An event

C.

An incident

D.

A problem

Discussion
Question 75

Which is a purpose of the ‘relationship management’ practice?

Options:

A.

To systematically observe services and service components

B.

To protect the information needed by the organization to conduct its business

C.

To be the entry point and single point of contact for the service provider with all of its users

D.

To identify, analyze, monitor, and continually improve links with stakeholders

Discussion
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