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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by kaya

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: kaya
Question 72

Which statement about IT service management is CORRECT?

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Options:

A.

It is performed by customers using a mix of IT systems, services and processes

B.

It is performed by IT service providers using a mix of suppliers and their products

C.

It is performed by the service desk using a mix of people, process and technology

D.

It is performed by IT service providers using a mix of people, process and technology

Discussion
Question 73

What is the purpose of the ‘incident management’ practice?

Options:

A.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.

To capture demand for incident resolution and service requests

C.

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

D.

To support the agreed service quality by effective handling of all agreed user-initiated service requests

Discussion
Question 74

Which helps to manage an incident when it is unclear which support team should be working on the incident?

Options:

A.

Disaster recovery plans

B.

Swarming

C.

Target resolution times

D.

Self-help

Discussion
Question 75

Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?

Options:

A.

Only add controls and metrics when they are needed

B.

Design controls and metrics first, then remove those not adding value

C.

Design controls and metrics and add them individually until all are implemented

D.

Only add controls and metrics that are required for compliance

Discussion
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