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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by aila

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: aila
Question 48

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

Options:

A.

Problem management

B.

Incident management

C.

Deployment management

D.

Supplier management

Discussion
Question 49

Which practice would help a user gain access to an application that they need to use?

Options:

A.

Service configuration management

B.

Change enablement

C.

Service request management

D.

Service level management

Discussion
Question 50

Why should incidents be prioritized?

Options:

A.

To help automated matching of incidents to problems or known errors

B.

To identify which support team the incident should be escalated to

C.

To ensure that incidents with the highest business impact are resolved first

D.

To encourage a high level of collaboration within and between teams

Discussion
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Question 51

What should a release policy include?

Options:

A.

The process owner and process manager for each type of release

B.

The roles and responsibilities for incident and problem resolution

C.

The naming convention and expected frequency of each type of release

D.

The naming convention for all configuration items (CI) recorded in the configuration management system(CMS)

Discussion
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