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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by dalia

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	dalia

Question 44

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

Options:

A.

Plan

B.

Improve

C.

Design and transition

D.

Deliver and support

Discussion

Question 45

Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

Options:

A.

Deployment management

B.

Release management

C.

Change enablement

D.

Service configuration management

Discussion

Question 46

How are target resolution times used in the 'incident management' practice?

Options:

A.

They are agreed, documented, and communicated to help set user expectations

B.

They are established, reviewed, and reported to ensure that customers are happy with the service

C.

They are initiated, approved, and managed to ensure that predictable responses are achieved

D.

They are scheduled, assessed and authorized to reduce the risk of service failures

Discussion

Question 47

Which statement about the ‘incident management’ practice is CORRECT?

Options:

A.

It identifies the cause of major incidents.

B.

It authorizes changes to resolve incidents.

C.

It maintains detailed procedures for diagnosing incidents.

D.

It resolves the highest impact incidents first.

Discussion

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