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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by dalia

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: dalia
Question 44

Which statement about the use of measurement in the ‘start where you are’ guiding principle is CORRECT?

Options:

A.

It should always be used to support direct observation

B.

It should always be used instead of direct observation

C.

Measured data is always more accurate than direct observation

D.

The act of measuring always positively impacts results

Discussion
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Question 45

What is the reason for using a balanced bundle of service metrics?

Options:

A.

It reduces the number of metrics that need to be collected

B.

It reports each service element separately

C.

It provides an outcome-based view of services

D.

It facilitates the automatic collection of metrics

Discussion
Question 46

Which will NOT be handled as a service request?

Options:

A.

The degradation of a service

B.

The replacement of a toner cartridge

C.

The provision of a laptop

D.

A complaint about a support team

Discussion
Question 47

How do all value chain activities transform inputs to outputs?

Options:

A.

By using a combination of practices

B.

By using a single functional team

C.

By determining service demand

D.

By implementing process automation

Discussion
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