Itil help2pass passed Exam Today Itil-4-foundation by Genevieve q453 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	genevieve

Question 116

Which statement about emergency changes is CORRECT?

Options:

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

Emergency changes must be fully documented before authorization and implementation

Discussion

Question 117

Identify the missing word in the following sentence.

The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

Options:

plans

measurement

process

tools

Discussion

Question 118

What is a recommendation of the ‘focus on value’ guiding principle?

Options:

Make ‘focus on value’ a responsibility of the management

Focus on the value of new and significant projects first

Focus on value for the service provider first

Focus on value at every step of the improvement

Discussion

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Question 119

What are the MOST important skills required by service desk staff?

Options:

Incident analysis skills

Technical skills

Problem resolution skills

Supplier management skills

Discussion

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