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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by deniz

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: deniz
Question 100

Which service level metrics are BEST for measuring user experience?

Options:

A.

Single system-based metrics

B.

Metrics for the percentage of uptime of a service

C.

Operational metrics

D.

Metrics linked to defined outcomes

Discussion
Question 101

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Options:

A.

Immediate escalation

B.

Specialist teams

C.

A separate process

D.

Third party support

Discussion
Question 102

Which practice owns and manages issues, queries and requests from users?

Options:

A.

Service desk

B.

Problem management

C.

Incident management

D.

Change control

Discussion
Question 103

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Options:

A.

As an event

B.

As a problem

C.

As a service request

D.

As a change request

Discussion
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