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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by paris

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: paris
Question 160

Which is a key element of the 'think and work holistically' guiding principle?

Options:

A.

Assessing which procedures can be re-used when improving a service

B.

Understanding the methods applicable to complex systems

C.

Eliminating metrics which do not contribute to achieving an objective

D.

Using technology for standard tasks to give people time for complex activities

Discussion
Question 161

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Options:

A.

Monitoring and event management

B.

Service level management

C.

Change enablement

D.

Service desk

Discussion
Question 162

Which is described by the ‘organizations and people’ dimension of service management?

Options:

A.

Communication and collaboration

B.

Workflows and controls

C.

Inputs and outputs

D.

Contracts and agreement

Discussion
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