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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by cassius

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: cassius
Question 108

What should be done to determine the appropriate metrics for measuring a new service?

Options:

A.

Measuring the performance over the first six months, and basing a solution on the results

B.

Asking customers to provide numerical targets that meet their needs

C.

Using operational data to provide detailed service reports

D.

Asking customers open questions to establish their requirements

Discussion
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Question 109

What is a recommendation of the ‘focus on value’ guiding principle?

Options:

A.

Make ‘focus on value’ a responsibility of the management

B.

Focus on the value of new and significant projects first

C.

Focus on value for the service provider first

D.

Focus on value at every step of the improvement

Discussion
Question 110

Which TWO statements about an organization’s culture are CORRECT? (Choose two.)

1. It is created from shared values based on how it carries out its work

2. It is determined by the type of technology used to support services

3. It should be based on the culture of prospective suppliers

4. It should be based on the objectives of the organization

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Discussion
Question 111

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Options:

A.

As an event

B.

As a problem

C.

As a service request

D.

As a change request

Discussion
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