Itil certshero free Itil-4-foundation Updates by Verity q402 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	verity

Question 88

Which describes a set of defined steps for implementing improvements?

Options:

The ‘improve’ value chain activity

The ‘continual improvement register’

The ‘continual improvement model’

The ‘engage’ value chain activity

Discussion

Question 89

Which is the purpose of the 'monitoring and event management' practice?

Options:

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To systematically observe services and service components, and record and report selected changes of state

To protect the information needed by the organization to conduct its business

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Discussion

Question 90

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

Options:

information

utility

warranty

costs

Discussion

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Question 91

Which statement about the steps to fulfill a service request is CORRECT?

Options:

They should be complex and detailed

They should be well-known and proven

They should include incident handling

They should be brief and simple

Discussion

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