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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by riyan

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: riyan
Question 112

Which practice identifies metrics that reflect a customer experience of a service?

Options:

A.

Continual improvement

B.

Service level management

C.

Service desk

D.

Problem management

Discussion
Question 113

Which dimension includes a workflow management system?

Options:

A.

Value streams and processes

B.

Partners and suppliers

C.

Information and technology

D.

Organizations and people

Discussion
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Question 114

Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

Options:

A.

Progress iteratively with feedback

B.

Think and work holistically

C.

Keep it simple and practical

D.

Focus on value

Discussion
Question 115

Which guiding principle recommends standardizing and streamlining manual tasks?

Options:

A.

Optimize and automate

B.

Collaborate and promote visibility

C.

Focus on value

D.

Think and work holistically

Discussion
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