Itil surepassexam free Itil-4-foundation Questions Attempt by Kyron q201 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	kyron

Question 104

What should be done to determine the appropriate metrics for measuring a new service?

Options:

Measuring the performance over the first six months, and basing a solution on the results

Asking customers to provide numerical targets that meet their needs

Using operational data to provide detailed service reports

Asking customers open questions to establish their requirements

Discussion

Question 105

Which is part of service provision?

Options:

The management of resources configured to deliver the service

The management of resources needed to consume the service

The grouping of one or more services based on one or more products

The joint activities performed to ensure continual value co-creation

Discussion

Question 106

Which competencies are required by the 'service level management' practice?

Options:

Problem investigation and resolution

Incident analysis and prioritization

Business analysis and commercial management

Balanced scorecard reviews and maturity assessment

Discussion

Question 107

What are the three phases of 'problem management'?

Options:

Problem identification, problem control, error control

Problem analysis, error identification, incident resolution

Problem logging, problem classification, problem resolution

Incident management, problem management, change control

Discussion

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