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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by kyron

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: kyron
Question 104

What should be done to determine the appropriate metrics for measuring a new service?

Options:

A.

Measuring the performance over the first six months, and basing a solution on the results

B.

Asking customers to provide numerical targets that meet their needs

C.

Using operational data to provide detailed service reports

D.

Asking customers open questions to establish their requirements

Discussion
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Rayyan Jul 19, 2025
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Marley
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Jaxson Jul 13, 2025
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Question 105

Which is part of service provision?

Options:

A.

The management of resources configured to deliver the service

B.

The management of resources needed to consume the service

C.

The grouping of one or more services based on one or more products

D.

The joint activities performed to ensure continual value co-creation

Discussion
Question 106

Which competencies are required by the 'service level management' practice?

Options:

A.

Problem investigation and resolution

B.

Incident analysis and prioritization

C.

Business analysis and commercial management

D.

Balanced scorecard reviews and maturity assessment

Discussion
Question 107

What are the three phases of 'problem management'?

Options:

A.

Problem identification, problem control, error control

B.

Problem analysis, error identification, incident resolution

C.

Problem logging, problem classification, problem resolution

D.

Incident management, problem management, change control

Discussion
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