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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by veronica

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: veronica
Question 124

Which TWO are inputs to the service value system?

1 Demand

2 Products

3 Value

4 Opportunity

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Discussion
Question 125

In which situation will incident management USUALLY use a separate process?

Options:

A.

Where no target resolution time exists

B.

For low impact incidents

C.

Where the cause must be diagnosed

D.

For information security incidents

Discussion
Question 126

Which is a risk that might be removed from a service consumer by an IT service?

Options:

A.

Service provider ceasing to trade

B.

Security breach

C.

Failure of server hardware

D.

Cost of purchasing servers

Discussion
Question 127

Which step of the continual improvement model includes baseline assessments?

Options:

A.

Did we get there?

B.

Where are we now?

C.

What is the vision?

D.

Where do we want to be?

Discussion
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