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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by silas

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	silas

Question 140

Which dimension considers the application of artificial intelligence to service management?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Discussion

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Question 141

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

Options:

A.

Service desk

B.

Continual improvement

C.

Problem management

D.

Incident management

Discussion

Question 142

Why should a service level manager carry out regular service reviews?

Options:

A.

To ensure that agreements are written simply and are easy to understand

B.

To collect information about service consumer goals and objectives

C.

To capture information about service issues and performance against agreed goals

D.

To ensure continual improvement of services, so that they meet the evolving needs of service consumers

Discussion

Question 143

Which practice makes use of methods from Lean. Agile and DevOps?

Options:

A.

Service desk

B.

Continual improvement

C.

Problem management

D.

Incident management

Discussion

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