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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by lloyd

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: lloyd
Question 136

A user wants to know how to create a report so they come into contact with the service desk.

Which practice is MOST likely to help with the solution of this issue?

Options:

A.

Incident management

B.

Service level management

C.

Service request management

D.

Change enablement

Discussion
Question 137

Which is the MOST important stakeholder group that a service provider needs to collaborate with?

Options:

A.

Suppliers

B.

Customers

C.

Relationship managers

D.

Developers

Discussion
Question 138

Which TWO BEST describe the guiding principles?

    Short term

    Standards

    Recommendations

    Long-term

Options:

A.

1 and 4

B.

3 and 4

C.

1 and 2

D.

2 and 3

Discussion
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Question 139

Which practice guarantees that users have a range of access channels to choose from to report problems?

Options:

A.

Service desk

B.

Service level management

C.

Incident management

D.

Change enablement

Discussion
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