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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by avery

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: avery
Question 56

Which is included in the purpose of the ‘deliver and support’ value chain activity?

Options:

A.

Meeting stakeholder expectations for time to market

B.

Understanding the organization’s service vision

C.

Understanding stakeholder needs

D.

Providing services to agreed specifications

Discussion
Question 57

What MAIN factors are considered to assess the priority of an incident?

Options:

A.

The urgency and impact

B.

The impact and complexity

C.

The cost and urgency

D.

The complexity and cost

Discussion
Question 58

Which are the elements of process control?

Options:

A.

Inputs, outputs and triggers

B.

Work instructions, procedures and roles

C.

Resources, capabilities and metrics

D.

Process owner, policy and objectives

Discussion
Question 59

Which TWO are important aspects of the ‘service request management’ practice?

1.Standardization and automation

2.Providing a variety of channels for access

3.Establishing a shared view of targets

4.Policies for approvals

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Discussion
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