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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by marcie

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: marcie
Question 76

Which of these activities is carried out as part of ‘problem management’?

Options:

A.

Creating incident records

B.

Diagnosing and resolving incidents

C.

Escalating incidents to a support team for resolution

D.

Trend analysis of incident records

Discussion
Question 77

Which is the CORRECT of the ‘R’ role in a RACI matrix?

Options:

A.

This role ensures that activities are executed correctly

B.

This role has ownership of the end result

C.

This role is involved in providing knowledge and input

D.

This role ensures the flow of information to stakeholders

Discussion
Question 78

Which processes are responsible for the regular review of underpinning contracts?

Options:

A.

Supplier management and service level management

B.

Supplier management and change management

C.

Availability management and service level management

D.

Supplier management and availability management

Discussion
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Question 79

Which statement about metrics is CORRECT?

Options:

A.

Process metrics can be used to measure end-to-end service performance

B.

Technology metrics can be used to measure component performance and availability

C.

Process metrics can be used to measure the utilization of a supplier’s network

D.

Technology metrics can be used to determine the overall health of a process

Discussion
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