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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by justin

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: justin
Question 60

Which is NOT a component of the service value system?

Options:

A.

The service value chain

B.

Opportunity and demand

C.

Continual improvement

D.

Governance

Discussion
Question 61

What is the purpose of the ‘deployment management’ practice?

Options:

A.

To protect the information needed by the organization to conduct its business

B.

To make new and changed services and features available for use

C.

To move new or changed components to live environments

D.

To plan and manage the full lifecycle of all IT assets.

Discussion
Question 62

When should a workaround be created?

Options:

A.

As soon as possible, once the incident is logged

B.

After the resolution of a problem

C.

When a problem cannot be resolved quickly

D.

When a potential permanent solution has been identified

Discussion
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Question 63

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

Options:

A.

Incident management

B.

Service level management

C.

Service request management

D.

Change enablement

Discussion
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