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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by casey

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	casey

Question 132

Which BEST describes the purpose of the 'improve' value chain activity?

Options:

A.

To organize a major improvement initiative into several smaller initiatives

B.

To make new and improved services and features available for use

C.

To ensure a shared understanding of the vision and improvement direction for all products and services

D.

To continually improve all products and services across all value chain activities

Discussion

Question 133

Identify the missing word in the following sentence.

The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

Options:

A.

measured

B.

rewarded

C.

managed

D.

defined

Discussion

Question 134

What can be used to determine if a service is 'fit for purpose'?

Options:

A.

Availability

B.

Warranty

C.

Outcome

D.

Utility

Discussion

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Question 135

Which is part of the definition of a customer?

Options:

A.

The role that defines the requirements for a service

B.

A means of enabling value co-creation

C.

The role that authorizes budget for service consumption

D.

A set of specialized organizational capabilities for enabling value

Discussion

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