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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by hakeem

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: hakeem
Question 156

Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

Options:

A.

Incident management

B.

Continual improvement

C.

Service request management

D.

Change enablement

Discussion
Question 157

Which statement about the ‘service request management’ practice is CORRECT?

Options:

A.

Service requests are fulfilled using simple workflows

B.

A new workflow is created for each type of request

C.

Additional approval is sometimes needed for restoration of service

D.

Financial authorization is sometimes required for service requests

Discussion
Question 158

Which statement about the 'continual improvement model' is CORRECT?

Options:

A.

Organizations should work through the steps of the model in the sequence in which they are presented

B.

The low of the model helps organizations to link improvements to its goals

C.

The model is applicable to only certain parts of the service value system

D.

Organizations should use an additional model or method to link improvements to customer value

Discussion
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Question 159

Which is an activity of the 'incident management" practice?

Options:

A.

Assessing and prioritizing improvement opportunities

B.

Performing service reviews with customers

C.

Providing good-quality updates when expected

D.

Automating service requests to the greatest degree possible

Discussion
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