IIBA Updated CCBA Exam Questions and Answers by neo

Elicitation workshops are a technique that involves bringing together a group of stakeholders to elicit, analyze, and validate requirements for a project. Elicitation workshops require careful planning, preparation, and facilitation to ensure that the objectives are met and the outcomes are documented. Elicitation workshops also depend on the participation and collaboration of the relevant stakeholders, especially the subject matter experts who have the knowledge and expertise on the project domain.

If the business analyst has set up a number of elicitation workshops with key subject matter experts on a new project, and one of them has not responded to any invitations, the business analyst should proceed with the first workshop and capture the non-response as a project issue for the project manager to address. This is the best course of action because it allows the business analyst to continue with the planned elicitation activities and avoid delays or disruptions to the project schedule. It also ensures that the non-response is communicated and escalated to the appropriate authority, who can take the necessary actions to resolve the issue and ensure the involvement and input of the legal SME in the future workshops.

References: BABOK Guide v3, page 54; CCBA Mock Test, question 6

The BA should consider the sample size for the validity of performance measures. The prepayment rates from the previous decade may not be representative of the current housing market conditions. A significant change in the market could render the old data irrelevant for predicting current prepayment behavior. Therefore, the BA should ensure that the sample size is large enough and relevant to the current market to provide a valid comparison.References: : BABOK Guide v3, Section 7.6 : Performance Measurement

A process model is a technique that creates a graphical representation of a business process or workflow, showing the sequence of activities, decision points, inputs, outputs, and roles involved. Aprocess model helps to analyze and communicate the current state and the desired future state of a business process, and to identify the gaps, issues, and opportunities for improvement. A process model is useful for standardizing a business process across different locations or units, as it provides a common understanding and a consistent approach for the process.

To prepare for the workshop with all the users, the business analyst should create a process model based on the information gathered from the individual interviews. The process model should capture the current claims intake workflow of the insurance company, and highlight the variations, inefficiencies, and pain points across the different branch offices. The business analyst should use the process model as a basis for facilitating the workshop, and seek feedback and consensus from the users on the process model. The business analyst should also use the workshop as an opportunity to elicit the requirements and the expectations for the standardized claims intake workflow, and to update the process model accordingly.

References: BABOK Guide v3, page 97; CCBA Mock Test, question 3

Sample size is the number of observations or data points that are used to measure the performance of a solution. Sample size is an important consideration for the BA to obtain reliable and valid information, as it affects the accuracy, precision, and confidence of the results. A larger sample size can reduce the sampling error and increase the representativeness of the population, but it may also increase the cost and time of data collection. A smaller sample size can save resources and time, but it may also introduce bias and uncertainty in the results. Therefore, the BA should determine the appropriate sample size based on the purpose, scope, and quality criteria of the performance measurement12. The other options are not directly related to the data collection process, although they may influence the analysis and interpretation of the data. References:

1: BABOK® Guide v3, Chapter 7: Solution Evaluation, Section 7.3: Analyze Performance Measures

2: Business Analysis Expert Certification, CCBA® | IIBA®