IIBA Updated CCBA Exam Questions and Answers by ava-mae

A positive stakeholder is a stakeholder who has a favorable attitude towards the project and its deliverables, and who actively supports and contributes to the project’s success12. Barry is a positive stakeholder because he is excited about the deliverable, helpful, informative, and supportive of the project. A cheerleader is a stakeholder who is enthusiastic and optimistic about the project, but who may not have much influence or involvement in the project3. A project sponsor is a stakeholder who provides the funding, resources, and authority for the project, and who is accountable for the project’s outcomes4. A project team member is a stakeholder who performs the project work and delivers the project outputs. References:

• 1: BABOK® Guide, Version 3.0, p. 51
• 2: Stakeholder Analysis | IIBA® BABOK Extended
• 3: Stakeholder Management: How to Identify and Manage Stakeholders
• 4: BABOK® Guide, Version 3.0, p. 52
• : [Project Team Members | Project Management Professional (PMP)]

A business analysis communications plan is a document that describes how, when, and by whom information about the business analysis activities will be delivered to the stakeholders. It defines the communication goals, the communication requirements, the communication methods, the communication responsibilities, and the communication protocols for the business analysis process. A business analysis communications plan helps to ensure that the stakeholders are informed, engaged, and satisfied with the business analysis deliverables and outcomes12.

The other options are not correct because:

• A stakeholder management plan is a document that describes how the stakeholders will be identified, analyzed, engaged, and managed throughout the business analysis process. It defines the stakeholder roles, interests, expectations, influence, and communication preferences3.
• A business analysis plan is a document that describes how the business analysis activities will be planned, conducted, monitored, and controlled. It defines the business analysis approach, the business analysis scope, the business analysis tasks, the business analysis deliverables, the business analysis schedule, and the business analysis resources4.
• A communications management plan is a document that describes how the project communications will be planned, structured, monitored, and controlled. It defines the project communication goals, the project communication requirements, the project communication methods, the project communication responsibilities, and the project communication protocols5.

References:

• Business Analysis Expert Certification, CCBA® | IIBA®, section “BABOK® Guide v3”, chapter 2, section 2.5.5
• How to create a business analysis communication plan - Lucidchart, section “What is a business analysis communication plan?”
• Stakeholder Management Plan, section “Description of Change”
• Business Analysis Plan, section “Description of Change”
• Communications Management Plan, section “Description of Change”

A SMART goal is one that is Specific, Measurable, Achievable, Relevant, and Time-bound. According to the web search results, a SMART goal should answer the following questions: 12

• Specific: What exactly do you want to achieve?
• Measurable: How will you know if you have achieved it?
• Achievable: Is it realistic and within your reach?
• Relevant: Does it align with your purpose and values?
• Time-bound: When do you want to achieve it by?

Option B is the only one that meets all of these criteria. It is specific, as it states the exact amount of revenue increase. It is measurable, as it can be tracked and quantified. It is achievable, as it is not too unrealistic or impossible. It is relevant, as it relates to the company’s financial performance and growth. It is time-bound, as it has a clear deadline of January 15.

The other options are not SMART goals because:

• A. No errors in production of customer products is not specific, measurable, or achievable. It does not state what kind of errors, how they are measured, or how they can be eliminated. It is also unrealistic to expect zero errors in any production process.
• C. Increase revenue by ten percent is not time-bound. It does not specify when the revenue increase should be achieved by, which makes it hard to plan and monitor progress.
• D. Add 25 new customers to the sales base is not relevant. It does not explain why adding new customers is important or how it relates to the company’s purpose and values. It is also not specific or measurable enough, as it does not state what kind of customers, how they are acquired, or how they contribute to the revenue. References:
• 1: How to write SMART goals (with examples) - Atlassian, section “How to write SMART goals”
• 2: SMART Goal - Definition, Guide, and Importance of Goal Setting, section “What are SMART Goals?”

The type of prioritization approach that Marsha wants to use in this scenario is business value. This is a technique for ranking the requirements based on the expected benefits and costs of implementing them, and selecting the ones that provide the most value to the organization12. Business value prioritization helps to align the requirements with the strategic goals and objectives of the organization, and to optimize the return on investment (ROI) of the solution. The other options are not types of prioritization approach that Marsha wants to use in this scenario, but rather techniques for ranking the requirements based on different criteria, such as likelihood of success (A), which is the probability of achieving the desired outcome or benefit with the requirement3, urgency ©, which is the time sensitivity or importance of the requirement4, or CBR ratio (D), which is the ratio of the cost of implementing the requirement to the benefit of implementing the requirement5. References: Business Analysis Expert Certification, CCBA® | IIBA®, Certification of Capability in Business Analysis™ (CCBA®), Business Analysis Certification Competencies, CCBA® | IIBA®, The Ultimate Guide to Business Capability Analysis, CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition