IIBA Updated CCBA Exam Questions and Answers by zendaya

 A solution performance assessment is an output of the assess capability gaps process, not an input. A solution performance assessment evaluates how well the current or proposed solutions meet the business needs and objectives. It identifies the strengths and weaknesses of the solutions and provides recommendations for improvement1

The inputs of the assess capability gaps process are:

Enterprise architecture: This is a description of the structure, components, and relationships of the organization and its environment. It provides a holistic view of the current and desired states of the organization and its capabilities2

Solution scope: This is a statement that defines the boundaries and deliverables of the solution. It specifies what the solution will and will not include, and what problems or opportunities it will address3

Business need: This is a statement that articulates the problem or opportunity that the organization faces. It defines the gap between the current and desired states of the organization and its capabilities.

References: Business Analysis Body of Knowledge (BABOK® Guide), Section 6.1: Assess Capability Gaps, 6.1.3: Outputs; Business Analysis Body of Knowledge (BABOK® Guide), Section 6.1: Assess Capability Gaps, 6.1.2.1: Enterprise Architecture; Business Analysis Body of Knowledge (BABOK® Guide), Section 6.1: Assess Capability Gaps, 6.1.2.2: Solution Scope; [Business Analysis Body of Knowledge (BABOK® Guide)], Section 6.1: Assess Capability Gaps, 6.1.2.3: Business Need.

According to the BABOK® Guide, a change-driven approach is an adaptive approach that responds to changing stakeholder needs and delivers business value in short iterations. A change-driven approach is suitable for situations where the solution scope is not well-defined, the requirements are volatile, and the delivery time is short1. A change-driven approach emphasizes feedback, collaboration, and experimentation over documentation, planning, and control2. References: 1: BABOK® Guide, version 3, section 2.3.2, page 202: BABOK® Guide, version 3, section 2.4.2, page 23.

When a business analyst prepares for elicitation, he must schedule all needed resources, such as people, facilities, tools, and materials, to ensure the smooth execution of the elicitation activities1. Creating an elicitation plan and defining the solution are part of the planning the business analysis approach task, not the preparing for elicitation task2. Performing stakeholder analysis is an ongoing activity throughout the business analysis process, not a specific preparation activity for elicitation3. References:

1: BABOK® Guide, Version 3.0, p. 38

2: BABOK® Guide, Version 3.0, p. 34

3: BABOK® Guide, Version 3.0, p. 51

 The scenario describes a situation where the stakeholders were dissatisfied with the planning, elicitation, and sign off of requirements. The main reason for their dissatisfaction was the lack of communication, which is a major competency for business analysts. Communication involves the ability to exchange information effectively and efficiently with different stakeholders, using appropriate methods and tools. Communication is essential for ensuring stakeholder involvement, understanding, and agreement throughout the business analysis process.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the communication competency as part of the business analysis core concept model12. The CCBA® resources also describe the importance of communication skills and techniques for business analysts12.