IIBA Updated CBAP Exam Questions and Answers by sana

The next task that the BA needs to do to complete the gap analysis is to define the future state capabilities. This means that the BA needs to describe the desired outcomes, benefits, and functions of the new systems and how they will support the business needs and stakeholder requirements. Defining the future state capabilities will help the BA to compare them with the current state of systems and identify the gaps, opportunities, and changes needed to achieve the future state. Identifying performance measures, categorizing risk factors, or selecting the stakeholder engagement approach are not the next tasks for completing the gap analysis, because they are either part of the current state analysis or the subsequent tasks after the gap analysis. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 6: Strategy Analysis, page 254

Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 5: Strategy Analysis, section 5.3: Define Future State, page 99

Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 6: Strategy Analysis, page 254

 A RACI chart is a graphical representation of roles and responsibilities of different project team members. It is a matrix that shows the relationship between the project activities and the project roles. RACI stands for Responsible, Accountable, Consulted, and Informed. These are the four levels of involvement that a project team member can have in a project activity. A RACI chart can help to clarify the expectations, avoid confusion, and improve communication among the project team and stakeholders. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 343

Business Analysis Professional Resources | IIBA®, under Business Analysis Body of Knowledge (BABOK ®) Guide

What is a RACI Chart? | RACI Chart Definition & Example | ASQ

The project charter is the document that is created first after the project is awarded and the statement of work is handed over to the project manager. The project charter is a high-level document that formally authorizes the initiation of the project and defines the project vision, objectives, scope, deliverables, stakeholders, roles and responsibilities, assumptions, constraints, risks, and success criteria. The project charter also identifies the project sponsor, the project manager, and the project budget and schedule. The project charter provides the direction and guidance for the project and serves as a reference point for future decisions and changes. The project charter is usually created by the project sponsor or the customer, in collaboration with the project manager and the business analyst, and approved by the key stakeholders. References: [IIBA BABOK Guide v3], section 5.1.1, page 161; CBAP / CCBA Certified Business Analysis Study Guide, chapter 6, page 233; CBAP Sample Questions, question 243.

The BA needs to consider metrics and key performance indicators (KPIs) when using basic statistical sampling concepts to measure the objective of a solution implemented. Metrics and KPIs are quantitative measures that are used to evaluate the performance, progress, and value of a solution, process, or activity. They can help the BA to determine if the solution is meeting the expected outcomes and benefits, and to identify any gaps, issues, or opportunities for improvement. Metrics and KPIs can also help the BA to communicate the results and impact of the solution to the stakeholders and the organization. Some examples of metrics and KPIs that can be used to measure the objective of increasing the number of customer calls resolved per hour are: average call duration, first call resolution rate, customer satisfaction score, and call resolution efficiency. Frequency and timing, financial analysis, and benchmarking and market analysis are not the best options to consider when using basic statistical sampling concepts, because they are either too general, too specific, or not directly related to the objective of the solution. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 8: Solution Evaluation, page 337

Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 8: Solution Evaluation, section 8.2: Analyze Performance Measures, page 153

Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 8: Solution Evaluation, page 337