IIBA Updated CBAP Exam Questions and Answers by santiago

Relaying upper management support to stakeholders is a way to reduce employee discontent and resistance to change. This can help the employees feel more confident and secure about the change initiative, as they perceive that the leaders are committed and supportive of the change. It can also help the employees understand the vision and goals of the change, and how it aligns with the organizational strategy and values. By communicating the benefits and rationale of the change, and addressing the concerns and fears of the employees, the BA can foster a positive and collaborative attitude towards the change among the stakeholders. References:

• Emotional Reactions to Change in the Workplace, CMI
• Reactions to Change in an Organization, Wonder
• IIBA BABOK Guide, Section 5.5, Assess Organizational Readiness

 Prototyping is an elicitation technique that involves creating a mock-up or a simulation of the final product to demonstrate its functionality and design to the customer and the stakeholder. Prototyping can help the BA to obtain feedback, validate requirements, and resolve ambiguities or conflicts early in the development process. Prototyping can also help the customer and the stakeholder to visualize the final product and confirm that it meets their expectations and needs. References:

• IIBA BABOK Guide, Section 10.25, Prototyping
• Top 9 Requirements Elicitation Techniques Used by Business Analysts, Software Testing Help
• Prototyping Use as a Software Requirements Elicitation Technique: A Case Study, Springer Link

 A cultural assessment is a process of evaluating the current state of the enterprise culture and how well it aligns with the goals and values of the organization. It can help the BA understand the expectations, experiences, philosophies, and behaviors that guide the stakeholders in the organization. By conducting a cultural assessment, the BA can identify the potential impacts of the solution change on the organizational culture and vice versa. The BA can also use the assessment results to plan for effective change management and stakeholder engagement strategies. References:

• IIBA BABOK Guide, Section 3.5.2, Enterprise Culture Assessment
• Cultural Assessments: What They Are and How To Conduct One, Indeed.com
• Culture Assessment: Definition, Framework, Types of Culture and Questions, QuestionPro.com

 A data dictionary is a technique that is used to define the data elements of a system or a domain. It provides detailed information about the attributes of each data element, such as name, description, type, format, length, range, default value, validation rules, relationships, and constraints. A data dictionary helps to ensure a common understanding of the data elements among the stakeholders and to maintain consistency and accuracy in the data usage and manipulation. A data dictionary can be used to complement a class diagram, which is a graphical representation of the classes and their associations in an object-oriented system or domain. References: The answer can be verified from the following sources:

• A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 3, Chapter 9: Data Modeling, p. 326-331; Chapter 10: Data Dictionary, p. 332-335.
• Business Analysis for Practitioners: A Practice Guide, Chapter 5: Requirements Analysis and Design Definition, p. 123-124, 129-130.