IIBA Updated CBAP Exam Questions and Answers by santiago

The BA should recommend to gather more information from the individuals who had errors when they attempted to sign on, as this would help to identify and resolve the root cause of the problem. The BA could use techniques such as interviews, surveys, or observation to collect feedback from the affected users, and to understand their needs, expectations, and challenges. The BA could also analyze the system event log to find out the details and frequency of the errors, and to determine if they are related to the user’s behavior, the system’s design, or the environment’s conditions. By gathering more information, the BA could propose and implement appropriate solutions to improve the overall performance of the pilot application. The other options are not the best recommendations for improving the performance, as they may not address the underlying problem, or may introduce new risks or issues. For example, sending a reminder of the user ID and password may not help if the users already know them, or may compromise the security of the system. Automating the login process may not be feasible or desirable, as it may require significant changes to the system or the user’s preferences. Extending the pilot to more people may not improve the performance, but may worsen it, as more users may encounter the same errors or create more workload for the system. References: CBAP Handbook, CBAP Study Guide, BABOK Guide

Mind mapping is a technique that involves creating a visual representation of information, using a central idea and branching out to related topics, subtopics, and details. Mind mapping can help the BA to identify and categorize which information is to be managed, as it allows the BA to organize, structure, and classify information in a hierarchical and logical way. Mind mapping can also help the BA to discover gaps, overlaps, and relationships among information, and to communicate information effectively to stakeholders. The other options are not the best techniques for this objective, as they are more focused on tracking the status, behavior, or appearance of items, creating a working model of a solution, or observing the actions and interactions of stakeholders. References: CBAP Handbook, CBAP Study Guide, BABOK Guide

 Success measures are the criteria that are used to evaluate the performance and value of a solution. They are derived from the business objectives and the expected benefits of the project. They help to determine whether the solution meets the needs and expectations of the stakeholders, and whether it delivers the desired outcomes and benefits. Success measures can be quantitative or qualitative, and they should be specific, measurable, achievable, relevant, and time-bound (SMART).

The other options are not correct because they are not the outputs of the initial analysis that the BA has been conducting. Business needs are the problems or opportunities that the organization wants to address with the project. Solution requirements are the capabilities and qualities that the solution must have to meet the business needs. Solution limitations are the constraints or risks that affect the solution’s performance or value. These aspects are more related to the scope and design of the solution, which are not yet defined at this point. References:

[A Guide to the Business Analysis Body of Knowledge (BABOK Guide), Version 3], Chapter 6: Strategy Analysis, pp. 134-135, 140-141; Chapter 7: Requirements Analysis and Design Definition, pp. 152-153, 158-159, 164-165; Chapter 8: Solution Evaluation, pp. 178-179, 184-185.

[Business Analysis for Practitioners: A Practice Guide], Chapter 3: Needs Assessment, pp. 46-47; Chapter 5: Requirements Analysis and Design Definition, pp. 123-124, 133-134, 140-141; Chapter 6: Solution Evaluation, pp. 157-158, 163-164.

A business process model is a graphical representation that captures all of the activities within a business, the inputs and outputs of each activity, and the required resources to complete each activity. It shows the sequence, dependencies, roles, and responsibilities of the activities, as well as the information and materials that flow between them. A business process model can help to document, analyze, improve, and automate the business processes that deliver value to the customers and stakeholders. A business process model can also help to align the business and IT strategies, and to identify the gaps and opportunities for innovation. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 279

Business Analysis Professional Resources | IIBA®, under Business Analysis Body of Knowledge (BABOK ®) Guide

All About Business Process Mapping, Flow Charts and Diagrams | Lucidchart, under What is business process mapping?