IIBA Updated CBAP Exam Questions and Answers by elian

Work breakdown structure creation is a technique that can be used to plan and manage the business analysis work, but it is not a technique to specify or model requirements. Organization modeling, data modeling, and state diagrams are all techniques that can be used to describe different aspects of the requirements, such as the stakeholders, the data, and the behavior of the solution. References:

• CBAP Handbook, page 6, Exam Blueprint, Knowledge Area 4: Requirements Analysis and Design Definition
• BABOK Guide, Chapter 10: Techniques, Section 10.1: Acceptance and Evaluation Criteria Definition, Section 10.8: Data Modeling, Section 10.34: State Modeling, Section 10.37: Work Breakdown Structure

When the number of stakeholders is too large or dispersed to involve them all in the requirements elicitation process, one possible approach is to use representatives or proxies. These are stakeholders who can act on behalf of a larger group of stakeholders and provide their input, feedback, and approval for the requirements. The representatives should be selected based on their knowledge, experience, authority, and availability. They should also communicate regularly with the group they represent and ensure that their views and needs are accurately reflected. Meeting with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants can help to manage and gather requirements from these 2,400 administrative assistants in an efficient and effective way. References: BABOK Guide v3, page 51; CBAP / CCBA Certified Business Analysis Study Guide, page 159.

The creative thinking process is a technique to generate and evaluate new ideas for solving problems or improving situations. The effectiveness of the creative thinking process can be measured by three values: novelty, usefulness, and feasibility1. Novelty refers to how original, unique, or different the ideas are. Usefulness refers to how well the ideas address the problem or opportunity. Feasibility refers to how practical, realistic, or implementable the ideas are. Generating a pre-determined number of new ideas for a business solution is not a measurement of effective creative thinking, as it does not reflect any of these values. The quantity of ideas is not as important as the quality of ideas in terms of novelty, usefulness, and feasibility. References: BABOK® Guide

1: https://www.iiba.org/globalassets/standards-and-resources/babok/babok-guide-v3.pdf

A class model is a technique to represent the structure and behavior of the entities within a solution domain. It shows the attributes, operations, and relationships of the classes that define the entities. A class is a category or type of entity that has common characteristics and can perform certain functions. A class model helps to identify the entities, their properties, their behaviors, and their interactions for a solution. Entity Relationship is a technique to represent the data and information requirements of a solution. It shows the entities, attributes, and relationships of the data and information. An entity is a thing or object of interest that can be uniquely identified and has attributes that describe its properties. An entity relationship model helps to identify the data and information, their characteristics, their associations, and their constraints for a solution. Data dictionary is a technique to define and document the data and information elements of a solution. It provides a detailed description of each data and information element, such as its name, definition, format, type, source, owner, and usage. A data dictionary helps to standardize and clarify the data and information, their meaning, their structure, and their quality for a solution. CRUD matrix is a technique to analyze the alignment of the data and information elements with the business processes or functions of a solution. It shows the data and information elements and the business processes or functions that create, read, update, or delete them. A CRUD matrix helps to identify the data and information, their lifecycle, their dependencies, and their gaps for a solution. References: Class Model - iiba.org, Entity Relationship - iiba.org, Data Dictionary - iiba.org, CRUD Matrix - iiba.org